Terms and Conditions

Terms and Conditions

Last Updated: December 2024

1. Acceptance of Terms

By accessing and using the Super Al-Balad website and services, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Use of the Website

You agree to use our website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the website in any way that violates any applicable law or regulation

• Attempt to gain unauthorized access to any portion of the website

• Interfere with or disrupt the website or servers

• Use any automated system to access the website without permission

• Transmit any viruses, malware, or harmful code

3. Account Registration

To place orders, you may be required to provide certain information including your name, phone number, email address, and delivery address. You are responsible for:

• Maintaining the confidentiality of your account information

• All activities that occur under your account

• Ensuring that all information provided is accurate and current

4. Products and Pricing

• All product descriptions, images, and prices are subject to change without notice

• We reserve the right to correct any errors in pricing or product information

• Product availability is subject to change

• Prices are displayed in the local currency (ILS - Israeli Shekel)

• We reserve the right to refuse or cancel any order at our discretion

5. Orders and Payment

• By placing an order, you make an offer to purchase products at the prices stated

• We reserve the right to accept or reject your order

• Payment must be made at the time of order placement

• We accept various payment methods as displayed on our website

• All orders are subject to product availability

6. Delivery

• We will deliver products to the address you provide during checkout

• Delivery times are estimates and may vary

• You are responsible for ensuring someone is available to receive the delivery

• Risk of loss and title for products pass to you upon delivery

• Additional delivery charges may apply based on location

7. Returns and Refunds

• Returns are accepted within 7 days of delivery for eligible products

• Products must be in original condition and packaging

• Perishable items (fresh produce, meat, dairy) are generally not returnable

• Refunds will be processed to the original payment method

• Contact us for return authorization before sending products back

8. Product Quality and Freshness

• We strive to provide fresh, high-quality products

• If you receive a product that is damaged, spoiled, or not as described, please contact us immediately

• We will replace or refund defective products at our discretion

9. Intellectual Property

• All content on this website, including text, graphics, logos, images, and software, is the property of Super Al-Balad and is protected by copyright and trademark laws

• You may not reproduce, distribute, or create derivative works from our content without written permission

10. Limitation of Liability

• To the maximum extent permitted by law, Super Al-Balad shall not be liable for any indirect, incidental, special, or consequential damages

• Our total liability for any claim shall not exceed the amount you paid for the product in question

• We are not responsible for any delays or failures due to circumstances beyond our control

11. Indemnification

You agree to indemnify and hold harmless Super Al-Balad, its employees, and affiliates from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

12. Privacy

Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect and use your information.

13. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. Your continued use of our services after changes constitutes acceptance of the modified terms.

14. Termination

We reserve the right to terminate or suspend your access to our services at any time, without prior notice, for any reason, including violation of these Terms.

15. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [Your Country/Jurisdiction]. Any disputes shall be resolved in the courts of [Your Jurisdiction].

16. Contact Information

If you have any questions about these Terms and Conditions, please contact us through the contact information provided on our website.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable.

18. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Super Al-Balad regarding your use of our services.